The thing I like the most about my job is the sense of satisfaction I get when I've helped a customer through a problem. In fact today I had a customer pay me a compliment that I've been the best tech support engineer that they've had. Kind of sad since I've only been with the company for a mere 4 1/2 months. But I have some experience that few of my other fellow employees have, and in this particular customer's case, it helped. That customer made my day. The last couple of days have been brutal on the phones. Yesterday I was slammed. Today I was slammed as well until the afternoon. I was feeling a bit down about work and how well I was doing. This customer's comments made my day.
So a word to those out there who call technical support, please don't be shy about saying thank you and being gracious. Especially if you have received good or excellent technical support. It is always better to be nice than a jerk. And if someone goes out of their way to help you out, please pay them a compliment. And if you receive a survey about that person's assistance, please honestly fill it out and send it back in. These little nuggets of kindness reflected back to your helper are priceless. The verbal kudos help for the moment. The positive surveys help when salary review time comes around. I've had several repeat customers. And it is a joy to work with those who are nice to you. Its better than, "Oh crap, I have to work with this person again..."
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